One-time services
Owner confirmation required before orders open. The owner must state how a one-time order can be cancelled before work starts.
Recurring services
No recurring plans are offered in the current catalogue. If introduced, billing frequency, renewal and cancellation rules must be presented and accepted separately.
Unused credits
Owner confirmation required before orders open. The treatment of unused credits and partially used packs must be confirmed.
Work already commenced
Owner confirmation required before orders open. The point at which work begins and the consequences of cancellation after that point must be defined.
Third-party advertising spend
Owner confirmation required before orders open. Separate the BMS service fee from committed or spent media budgets and platform charges.
Submitting a request
Use the verified support channel, identify the order and specify what you want cancelled. A request is not itself confirmation that work has stopped. A verified support email, telephone and business address must be supplied by the owner before launch. See the Contact page for the current details.
Refunds
Cancellation and refund eligibility are separate questions. Read the Refund Policy; mandatory legal rights are not excluded.