Current status
Business owner must configure refund terms before accepting payments.
Refund window
No refund window is configured. This does not mean that refunds are unavailable or that statutory rights are excluded.
Unused credits
The owner must specify refund eligibility for unused credit balances, partial usage and credit packs.
Services not started
The owner must define when a service is considered accepted, whether cancellation before commencement is refundable, and how requests are assessed.
Work already commenced
The owner must set out how completed work, work in progress, approved deliverables and associated costs affect any refund.
Advertising and third-party charges
Rules for third-party advertising spend, platform charges and non-recoverable costs must be confirmed before they can be charged.
How to request a refund
Use the verified support contact with your order reference, the service or credit pack concerned and the reason for your request. Do not send card details. A verified support email, telephone and business address must be supplied by the owner before launch. See the Contact page for the current details.
Review, approval and processing
The owner must confirm response and processing timeframes, payment-method handling and escalation procedures before payments open. No automatic approval or payment date is promised. Applicable non-excludable consumer rights are unaffected.